Centerpoint Critical Incident Stress Management (CISM) services help organizations prepare for and respond to workplace traumas and other critical incidents.

When one or more employees witness a death, major injury, or life-threatening situation, those individuals can be expected to experience significant anxiety, grief and disruption in their ability to work. These are normal, short term reactions that should be expected.

Employers need to be more concerned about preventing the long term and very significant problems associated with witnessing a trauma. Increased employee anxiety, conflict and turnover, and reduced creativity and productivity are common in the aftermath of critical incidents. These may also be early signs of a serious mental health disorder known as Post Traumatic Stress Disorder (PTSD).

Our CISM services include pre-incident training and consultations, 24/7 crisis response planning, defusings, debriefings (CISD), process groups, individual counseling, and follow-up services.

Centerpoint consultants have advanced training in CISM and have extensive experience providing CISM services to emergency service professionals as well as private and public sector employers.

Our consultants also have experience in all aspects of facilitation as well as human resources management, labor relations, organizational development, mediation, and mental health counseling.

• Supporting a management team plan when implementing a response to news that an employee has been killed in a workplace accident. Services include assistance in notification of family and co-workers, debriefings for employees who witnessed the accident, grief process groups for other, and individual counseling as required.


• A widely publicized natural disaster or terrorist attack can create chaos and fear among employees. Informational presentations on stress, grief and coping with the news helps employees regain their sense of security and refocus on work tasks.


• Workgroups have very strong reactions to the news that a co-worker has a life-threatening illness or has died. Grief process groups and tips on how to talk with the ill person or express grief in the workplace is appreciated and helpful for all involved.

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